If you’re trying to remember a station in Shinjuku that was confusing with paper tickets, maybe you somehow used the Seibu Line? It’s “Shinjuku” but effectively separate from JR and Metro and a bit different as a result - or at least was the last time I needed it.
I don’t know many who ride that line unless living out on it or wanting to take the less crowded way to ‘Baba tho.