Why can't it just be a tool for assistance that is not legally binding?
Also throughout this year I have thought about those problems, and to me it's always been weird how people have so much problems with "hallucinations". And I've thought about exact similar ChatBot as Chevy used and how awesome it would be to be able to use something like that myself to find products.
To me the expectations of this having to be legally binding, etc just seem misguided.
AI tools increase my productivity so much, and also people often make up things, lie, but it's even more difficult to tell when they do that, as everyone's different and everyone lies differently.