Some of those humans had a script that was useful and thus worth going through - 99% of the time your issue is the same as the one everyone else is having. Maybe you check before calling things like it is plugged in, but even then there are many common problems and since you don't have the checklist they need to go through it to see what item on the checklist you forgot.

What humans do well though is listen - the 1 minute explanation often often gives enough clues to skip 75% of the checklist. Every chatbot I've worked ends up failing because I use some word or phrasing in my description that wasn't in their script and so they make me check things on the checklist that are obviously not the issue (the light are on, so that means it is plugged in)

In many cases you can just say that you need a human (perhaps a few times; the chat equivalent of mashing 0 button to skip past the IVR). I usually state my request and if I see that bot doesn't do anything helpful on the first try I do this. Sometimes it doesn't work though, and that's what really drives me mad.