> Almost all of the time it's not a worst case scenario though.While this is true, this would seem to be one of those cases where the people in charge should have known it was a worst case scenario fairly early on. In which case they should have activated the worst case scenario fallback plan much earlier.
In other words, it's not a matter of treating every scenario as worst case, but of quickly spotting the ones that are so fallback plans can be activated much sooner to avoid stranding people for hours.
> It's hard to know when you're in one.
The passengers and the driver of that train obviously didn't know--but somebody knew fairly early on that this wasn't going to be a quick fix, and that somebody should be responsible for communicating that knowledge to all the affected trains and telling their drivers to evacuate because this isn't going to be fixed any time soon. The big question I would be asking is why that wasn't done and why it isn't standard operating procedure in cases like this.