Personally I'm done with the HP/Lenovo/Dell/Asus/Acer/<insert what I missed> offerings.
They make junk that breaks, is impossible to fix and they bundle more and more malware every year.
I'm happy to pay the small premium to a company that has different values. They need to cover their R&D and other costs that are higher per unit at their small scale. I'll be here to watch them grow and show the rest of the market how it's done.
My framework is both portable and the absolute easiest to work with. And the fact that the screen, keyboard, touchpad, battery are all readily available and easy to replace feels great.
Add to that the innovative configurable ports, and I can't really justify owning anything else.
Three things I hope framework addresses in the next generation: more max memory than the current 64GB, ECC RAM, dual USB-C adapters. If they address those, I might turn my workstation into a server and make this my primary machine.
It’s hard to overstate this. I bought the 13” DIY edition a few weeks back, and it was almost disappointingly easy to set up. I was expecting a bit of a project, but it took me about 40 minutes from opening the box to having Fedora installed and YouTube playing. And the chassis is as thin as my 14” MacBook Pro (15.95mm vs 15.5mm)
When Framework first came out, HP launched a "repairable" laptop that was as you said. Lots of useful support stuff on their website, etc.
Unfortunately, it turned out that actually ordering any of those replacement parts from HP wasn't really practical. The parts with either permanently out of stock, or some huge wait time (1 year+ maybe?).
Maybe things have gotten better...?
I'll never buy a laptop (or anything at all, probably) from them again.
Like it or not, price matters. Yes, there's added value. I'm simply asking a realistic case be made for the price of the added value.
Put another way, I don't want to make a long term-ish investment in an ecosystem only to have that system disappear before I reap the benefits. That is, is Framework in touch with the market or not?
For example, if Framework is upgradable *and* built to last, will one Framework machine equate to 2 - maybe even 3 - other brand machines? That closes the gap, yes? But if the brand can't communicate / sell that or similar benefits, the brand's mission will be over sooner rather than later.
Both are gaming laptops since I do 3d work. So they are not featherweights.
The Clevo is a workhorse that is still going strong as a media center like... 8 years later I think? It traveled the world with me for five of those years, across deserts, beaches, and jungles, and never complained.
I can also speak for the quality of MSI support. When I first got the laptop there was some weird problem with hibernating - I think it was a Windows/Nvidia driver bug in the end and it resolved itself after a week or two.
A few months ago the screen started to have issues. In both cases I was able to get in touch with someone at MSI support within a few hours via email, and the person carried out a real, human conversation with me (even made a few jokes).
In the case of the screen they took it in for repairs, and I think they replaced pretty much the entire laptop internals and screen panel. Note that I had opened it to upgrade RAM and SSD so the factory seals were gone, but they didn't say anything about that. It took about 12 days to repair because they shipped the parts from Taiwan to Vietnam. Not great but not the worst I've heard. Initially they said it would take six weeks but when I said I needed it for work they expedited the shipment (six weeks would have been totally unacceptable and the tone of my message would be very different so, ah, well done to them there I guess).
They use hard clips requiring a spudger/pick, tiny screws, and in some cases solder modules onto the mainboard. Having a portable option that is built around being easy to repair and modify is something I have to support, even if it's not perfect.