> Amazon India can't do this - or that is what they have told me. This has happened with me multiple times. I ordered an item that I didn't want anymore and they clearly said they can't do anything about it and I should just refuse accepting it or raise a return and refund later which they assured on email they would do.

Can't and won't are easily confused. Probably Amazon (India) won't recall the package, and the customer service rep can't request it per policy. Likely their delivery contract includes return shipping for refused packages at a lower rate than recalled packages. But if it's a pricing error of thousands of pounds, it may make sense to pay for a recall; I've also seen recalls for gross packaging errors, if the shipping department sends a carton of items instead of unboxing the carton and sending the individual items as expected. It's much easier to ask the carrier to recall the package than to work with the customer, although proper notice to the customer should be included... For one thing, carrier recalls don't always work.