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0 pointsTeever2y ago0 comments

The problem is that this is only a one way street.

All too often large companies can make these kinds of 'mistakes' while the consumer can't.

0 comments

6 comments · 1 top-level

dehrmann2y ago· 5 in thread

In this particular case, if you bought an overpriced laptop and realized it quickly, you could return it.

How quickly? What if the defect with the laptop isn't readily apparent and this is because the company has intentionally crafted their product in such a way so that the defect doesn't reveal itself to the customer until after the legally mandated warranty/return period?

pinkgolem2y ago

14 days

Then you have to ask the seller to repair it for up to 2 years (1 year the manufacturer has to prove you destroyed the device if he does not want to repair it, 2 year you have to prove that's it's a manufacturing defect)

After 3 attempts, they have to give you your money back.

1 more reply

gumby2y ago

So if I accidentally buy a laptop with Windows in Germany I can return it? Fantastic consumer protection laws!

pinkgolem2y ago

That depends, did you buy it online? Then you can return the laptop basically no question asked for 14 days. There are some exceptions for custom orders, but I have never seen those enforced for anything not majorly custom build.

Offline you do not have this right, but a lot of retailers still have money back/voucher guarantees for 14 days.

1 more reply

dehrmann2y ago

I'm not sure about Germany. In the US, probably. It's not usually laws as much as stores having very generous return policies. To be fair, this was in the UK, so customs and laws are different.

j / k navigate · click thread line to collapse

0 comments

6 comments · 1 top-level

dehrmann2y ago· 5 in thread

In this particular case, if you bought an overpriced laptop and realized it quickly, you could return it.

TeeverOP2y ago

How quickly? What if the defect with the laptop isn't readily apparent and this is because the company has intentionally crafted their product in such a way so that the defect doesn't reveal itself to the customer until after the legally mandated warranty/return period?

pinkgolem2y ago

14 days

Then you have to ask the seller to repair it for up to 2 years (1 year the manufacturer has to prove you destroyed the device if he does not want to repair it, 2 year you have to prove that's it's a manufacturing defect)

After 3 attempts, they have to give you your money back.

1 more reply

gumby2y ago

So if I accidentally buy a laptop with Windows in Germany I can return it? Fantastic consumer protection laws!

pinkgolem2y ago

That depends, did you buy it online? Then you can return the laptop basically no question asked for 14 days. There are some exceptions for custom orders, but I have never seen those enforced for anything not majorly custom build.

Offline you do not have this right, but a lot of retailers still have money back/voucher guarantees for 14 days.

1 more reply

dehrmann2y ago

I'm not sure about Germany. In the US, probably. It's not usually laws as much as stores having very generous return policies. To be fair, this was in the UK, so customs and laws are different.

j / k navigate · click thread line to collapse