I don't see why this suggests trickery, I see a business which was quick to respond to a mistake.
Some of the e-commerce retailers who run their return numbers and know the cost of all processes will let people keep items they want to return because processing returns will end up more expensive for them.
This was just our standard process of making sure that every order is completed properly. A critical part of our long term differentiation is making sure every customer interaction with Fab is a good one.
We want nothing short of every Fab customer to LOVE Fab. That's a big goal. People like a lot of websites but not many people LOVE an ecommerce site. That's our ambition.
Smile, you're designed to. And, keep challenging us to make sure we deliver fantastic service.
