In terms of reliability - we have a hard dependency on the OpenAI API, so that's what will affect reliability the most. We're using GPT-3.5 and GPT-4 models, which have been fairly reliable, but we'll bump to GPT-4-Turbo eventually. Right now GPT-4-Turbo is listed as "not suited for production use" in OpenAI's docs: https://platform.openai.com/docs/models