The offline service was still working, and people were doing their job.
The online service was not working, and it was causing other people to be unable to do their job. We had 0 control over the third party.
The other thing, I make software and I basically don't touch it for a few years or ever. These third party services are always updating and breaking causing us to update as well.
IB4 let me write my own compilers so I have real control.