This is where ideas like non-shit IoT, Right to Repair, Free (Libre) Software, and even "how to not fuck up foreign aid 101", all converge. The point isn't to make everyone their tech support. The point is to allow local communities to be more self-sufficient, able to manage technology on their own - as opposed to outsourcing everything to some faceless companies that have no attachment to any given community.
Note that this doesn't preclude business - on the contrary, local businesses are the fundamental part of any community larger than couple dozen people; the ideas converge not on everyone doing stuff pro bono, but on
small, local businesses* doing things for their communities, accumulating and retaining know-how.I wish more people from aforementioned movements realized their ultimate goal (at least in form that's possible in the real world) is the same, and joined forces.
They're really two different markets, the bulk of the home automation market doesn't want to spend $10K+ for a contractor to check the same feature boxes that something on the shelf at Home Depot can do for a 3-digit price tag. Labor is really expensive, so home automation contractors operate almost exclusively on the high-end of the market.
