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0 pointsolliej2y ago0 comments

Which is BS, that you can retroactively change your tip is beyond absurd. If that happens a driver should be able to passive aggressively return the food to the restaurant for another driver to pick it up.

And of course anyone who does this repeatedly should have their account and credit cards banned.

0 comments

mrangle2y ago

The absurd part is upfront tipping and then showing the tip to the driver. Because then it is no longer functioning as a tip, but as quantified expected pay from the customer. Thereby creating an unintended incenitve system that affects service.

Tips are meant to be incentive, but this system is weighted too heavily in favor of the driver. And so the incentive is warping the service too much.

If these companies want to operate like this, they should just automatically add a tip to every order as a fixed percentage.

But they won't because then they'll be undercut by the company that doesn't. Returning us to the logic of the standard tipping system whereby the driver gets or knows their tip after the service is complete.

Kejistan2y ago

Is it BS? If a driver does a poor job of delivering food shouldn’t the recipient be able to not tip? Why should it be different from a traditional restaurant where you decide on a tip at the end in response to the level of service you received?

catlover762y ago

> beyond absurd

...really? You really think it's "beyond absurd" that if a customer gets poor service, they have up to an hour to update the tip to reflect that?

olliejOP2y ago

The tip in your order has nothing to do with quality of service, the tip you set is clearly intended to entice someone into picking up your order over someone else's. If the tip was representative of service level then it wouldn't be part of the pre-delivery billing. The fact that people know that they can tip "high" then revoke the tip after delivery indicates that the purpose of this tip is understood.

catlover762y ago

That's not what a tip is.

> The fact that people know that they can tip "high" then revoke the tip after delivery indicates that the purpose of this tip is understood.

If they are doing that not because of service but because they only wanted to "entice" someone to pick up the order and then renege, then they are abusing the "tip" functionality, not using it for its purpose.

Dasher should be incentivized by Doordash payment to deliver order. I also thought, as a customer, that Doordash routing was determining when Dashers pick orders up and the ordering of deliveries, and am disappointed to find out they do things this way (showing dashers tips and letting dashers prioritize higher tip orders).

autoexec2y ago

That isn't a "tip", what you're describing is called a "bribe"

j / k navigate · click thread line to collapse

0 comments

mrangle2y ago

Tips are meant to be incentive, but this system is weighted too heavily in favor of the driver. And so the incentive is warping the service too much.

If these companies want to operate like this, they should just automatically add a tip to every order as a fixed percentage.

Kejistan2y ago

catlover762y ago

> beyond absurd

...really? You really think it's "beyond absurd" that if a customer gets poor service, they have up to an hour to update the tip to reflect that?

olliejOP2y ago

catlover762y ago

That's not what a tip is.

> The fact that people know that they can tip "high" then revoke the tip after delivery indicates that the purpose of this tip is understood.

autoexec2y ago

That isn't a "tip", what you're describing is called a "bribe"

j / k navigate · click thread line to collapse