Part of the problem here is that the people who make the purchasing decisions (like this CTO guy) don't care about "the experience" because they're not the ones unpacking boxes and plugging in cables.
They pay other people to do that and they don't really care if it's a miserable time. And if it takes days instead of hours, who cares? Rarely is someone setting up a data center under the gun (unless you're Elmo and we all saw how that went).
Factors like scalability and ongoing support are much more top of mind.
Not saying that Oxide can't address this, and I love Oxide's focus on the experience, but I think this bottom-up approach to convincing customers is going to be a steep climb..
But they seem to be up for steep climbs, so I wish them all the best!