So with due respect that reality doesn't exist.
One reason I buy stuff from Amazon mostly is they are big enough to eat the issues and I put enough business through one service to be a customer worth keeping. Everyone else, not so much. I won't go into how shit Apple are on this front.
It's a very tricky situation.
I started a dispute with my credit card company, but yesterday they emailed to tell me that they had "concluded their investigation" and that the item had indeed been delivered.
No further information. Just "it was delivered, you owe the retailer".
Apple Card uses Goldman Sachs for the bank and the customer service. While Apple may be an experienced provider of retail services, this sort of thing is relatively new to Goldman Sachs.
I contacted customer service and they believe that a report regarding the investigation will be sent to me. They might even have a delivery address. The order was placed four months ago...
Good luck getting through a situation like this with good outcome. It depends on all the players involved.
