Personally, my pain point is the mail-in Form 8453 that comes with the "summary" option. I'd wish for a PDF upload option instead. At least two competitor products have this capability:
Interesting. Unfortunately, from the way she talks about it, the kind of people that FreeTaxUSA hires would probably not be on Reddit most of the time.
Are there any details about their tech stack you can share? I know they're using Java (there were pages ending in .jsp when I filed my taxes through them) but that's about it.
