Once again, is this true across the board? How about questions around data security, authentication, data storage and backups, privacy...those should have solid technical answers, not "my partners and I know what we're doing". I'd run for the hills if I couldn't get a solid answer for any of those things for important enterprise software.
> About the same result as with, "I can not tell a lie. I run this business from my basement. I know nothing about business or sales or marketing cause I'm just a nerd and I've never done this before and I'm all you got". What the customer hears is, "I'm so fired if this doesn't work out".
Would you agree there's some middle ground between "I cannot tell a lie" and "I will do anything to make sure the company survives, including lying to customers"?