For one thing he hardly mentions the epic failure of string theory to make good on its initial promises nor the murky waters of anthropic claims and metaphysical notions of beauty, etc., used to keep it suspended like Wile E Coyote after running off the cliff of empirical support.
As non-crackpot physics profs and postgrads (e.g. [1], [2]) have pointed out, this has not engendered public trust and is a key ingredient in whatever "crisis" the discipline is undergoing.
Not that Carroll doesn't make plenty of good arguments to support his views, but his seeming equation of any criticism of the field with crackpotist heresies is a cheap trick for a philosophy prof.