Every time I run the numbers, I arrive at: I would much rather be in a situation where I can place blame at the feet of one party, especially if they are under some contract to provide a certain level of service. There are things that I absolutely cannot control and I'd rather push as much of this as possible into one bucket.

What I can control is how we actually use the technology relative to the business. If our sole vendor doubles the price on a certain service, then we will explore alternative services (within the same vendor) or ways to use that service less (maybe we send emails instead).

I know the vendor is going to try to turn the economic screws. That I can work with. Business as usual. What I don't enjoy are those "unknown unknowns".