However, you're right that ISPs aren't the right target, open infrastructure for the network to operate on is closer to what I meant.
The majority of UK government services now push you to self service via the internet.
At this point life in the UK without an internet connection would be very difficult and in some cases fatal.
Someone with no home connection to the Internet is still way ahead of anyone in the 20th century, where you often needed to travel in person to various government offices throughout the year for things that can now be trivially done online.
People "need" ISP's for entertainment purposes.