From what I can tell, people press it instead of dealing with the touch screen.
90% of the problems I've had come down to payment processing issues. They all thought they should bundle a crappy social network with the ability to pay for charging, and installed buggy / broken card readers.
Ford made it pretty clear they're supporting NACS because they sent people to chargers to see if they could charge or not, and the failure rate was way above the networks' reported broken charger rate.
I don't think the switch to the supercharger network has anything to do with the charging technology.
Having said that, can you pay to charge a tesla with a credit card? Does it actually work reliably? If the other networks are any indicator, that's the hardest technical challenge in this space.