I don't know what happened behind the scenes. But I thought it was amusing when one of our mutual fund customers tried purchasing one share of each of the ~1000 funds we offered in our catalog. It obviously broke things; there were various UI things we hadn't tested for that kind of portfolio.

Okay, but I explicitly declined to quibble with the term. But I’ll go one further: I’ll concede the action qualifies as abuse. If there’s any quibbling worth quibbling, it’s between whether the author’s figurative abuse-hat was white or grey.