Fly.io was the darling of the webhosting world amongst techworkers particularly because of the honest transparent communication and blog posts explicitly admitting fuck ups
Raising a bunch of money just isn't a "good" announcement to most of us. When unpopular things have happened with the company, your communication usually directly acknowledges and focuses on the concerns of the userbase. This serves two purposes:
1. It gives you a chance to show concrete steps to prevent specific concerns we have
2. Perhaps more importantly, it shows we're all on the same page and you're actually in touch with how your userbase thinks
Failing on #1 is something you can fix later, but I've never seen a company rebound from losing the trust gained by #2. It loses confidence that future decisions made can also be equally out of touch.
I've never seen a company rebound from losing that confidence
