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0 pointsryanSrich2y ago0 comments

This is extremely frustrating for me. We used to use Send In Blue. If you send a campaign, and some larger percentage (10% or so) do not open within 24 hours, they automatically suspend your campaign.

On the surface you might think this is a good idea, but we used this service for sending investor updates. Most of our investors don’t open non-urgent emails within 24 hours. SIB claimed it was some legal requirement.

We switched to Gmass, which sort of hacks your Gmail account to send campaigns. We haven’t had any issue with Gmass blocking our campaigns, so I have doubts SIB was being genuine about the legal requirements.

0 comments

johndhi2y ago

Based on what you're describing they probably were being genuine. The legal requirements are tricky and often enforced by private parties and only when actually enforceable. Gmail is supposed to be a private user rather than an application sender so you're probably skirting the requirements.

meltedcapacitor2y ago

maybe a "click here to continue receiving these updates" link at the end of the first message would have solved this. :o)

ryanSrichOP2y ago

This wouldn’t solve the issue as it’s not retroactive as far as I know. Meaning this is the chain of events

- emails get sent

- some percentage of people do not open within 24 hours

- provider suspends the campaign

- receiver clicks a link like you suggested

- the campaign remains suspended and I can no longer email those contacts unless I delete, and re-add them

moneywoes2y ago

Did u try SES

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