Now for certain products, such as databases, not being open is borderline a non-starter. But for many other infra categories, the customer doesn't purchase your product based on whether it is open source or not. For example, no one cares that Stripe, Twilio, or Plaid aren't fully open source. Customers just want the API to work.
Personally, I'd like to see Seam go more open as we get more resources/bandwidth. We've already published a few things (https://github.com/seamapi) and I'd like to do more over time such as publishing firmware, open connectors, backends you can run anywhere...etc.