Also, I hated Jira before learning a lot of its features and how to use them, getting frustrated that everything is not just a setting, but something meta where you need to adjust a “scheme” and understand how it works with the other data objects in the system. Eventually I learned it, just in time for Atlassian to put a lot of effort into a candy-coated, “simplified” set of defaults that hides 99% of the system’s power and abilities.
The main thing I actually don’t like about Jira is that: its insistence on setting up all new projects with infantile, Trello-like schemes, which then encourage sloppy setup when you start customizing unless you’re very seasoned with Jira. I think they should consider training an AI to “do what I mean” and help users to build out their setups —because transitioning from the “out of box experience” which I call “Expensive Trello” into a sophisticated workflow which actually models the business processes correctly and protects you against breaking your agreements, while making it easy to understand what to do next, is very difficult. In all but the biggest orgs, i don’t think it ever really happens.
