Indeed. Blaming Jira because it's missing this or that feature, or because the managed version is being slow is fine. Blaming it because it's an implementation of the twisted processes of your organization it is not (and that's what most people usually do, even if unknowingly)

That's exactly the problem, we need a JIRA that is quick, efficient and not a death trap of a corvette for a 16yr old mental adult. Pretty please....

That's precisely the problem, that simple workflows need infinite configuration.

But there aren't truly great products on this market, that every organization does things differently puts limits on what is achievable.