One of the most frustrating examples of people telling lies about Jobs is the meme that he told an iPhone user that they were "holding it the wrong way" when they complained about the iPhone 4 antenna. What he actually said was (and this is the entire email): "Just avoid holding it that way."
Wow. What's your take on whether Al Gore invented the Internet?
If you can look past the fact that Jobs didn't kiss the customer's ass you may realize that a CEO of a Fortune 500 company was personally responding to the customer's problem in the most effective way he could at the time.