Have you ever, like, actually interacted with a bureaucracy? I don't mean a governmental one, necessarily. An even mid-sized company's HR department, let's say. I was just trying to get a medical evaluation for my son: I called them and they spent 10 minutes on the phone with me explaining that they were going to send me four emails before they had a 30 minute call with me before they were going to do the actual evaluation of my son. They told me that I could fill out the two surveys in the four emails that they sent me via, and I quote exactly, "A desktop or a laptop or an iPad, but not an iPhone: this is for security reasons."
It's hilarious that your big question is: "Does the idea that bureaucracies routinely make money-and-time-wasting decisions have any basis in reality." You should investigate this reality at some point.