Why even offer a counter-anecdote? Are you trying to give the impression to impressionable people that not every person gets threatened with murder on a regular basis here? That’s true, but it seems like you’re just trying to discount one person’s lived experience. I know women that get groped on MUNI regularly but not every woman gets groped on MUNI. People don’t usually threaten me, but I’ve stopped people from threatening others in front of me. Hell, I’ve stopped a guy from trying to roll another guy sleeping on the street into oncoming traffic. Nobody has ever stolen my phone from me, but that doesn’t mean phones have never been stolen from people.
And before you go to the stats, just remember something: lies, damned lies and statistics. If the police don’t get involved, there’s no police report. If the DA doesn’t charge a crime, there’s no “crime” even if there actually is. Homicides and property crimes tend to leave the most evidence behind, but those aren’t the only crimes that matter and even the criminal amounts of piss and shit around just the MUNI and BART stations probably isn’t generating any police reports either. Verbal harassment and threats also don’t tend to generate enough of the right kind of paperwork to make it into the stats, but it doesn’t make it less real.