There are instances that make it useful, but the extended real number line isn’t used heavily in practice.
a/b = c if and only if a = c*b and b!=0
c*b = a if and only if a/b = c and b!=infinity and c!=infinity
"/" means "* reciprocal of".
If "infinity" is defined as "reciprocal of 0", what is the problem?
Yes it is an exception to 0*n=0.
It won't work in every setting, but it works in some settings, like inversive geometry.