1. The graphic exaggerates your downtime (1 minute/day looks like a day - x1440 worse than it is).

2. (On the site) please explain what each status is and how they relate (or link to rel docs). I understand the website uses the API; yet sometimes the API is down but not the website...

BTW: I humoured some severe criticism of my business once; it was only years later that I realized how accurate, helpful and crucial it was.