> The Post reached out to Apple on Thursday seeking comment on Schuster’s predicament, and the company’s efforts to resolve it, and was awaiting a reply.
Yeah sure, expecting journalists to find a cause + fix for the trillion-dollar company's buggy software and _only_ call-out and amplify a commoner's struggle _after_ they figure it out sounds super reasonable. Totally.
Because you said "Expecting journalists to have an answer before writing a piece is very reasonable." - given the journalist did not have an answer, it implies you think the journalist should have had an answer before publishing
