This article will be useful to HW & SW engineers who design customer facing aspects of products.
Summary of Topics:
Human Centered Design,
The Design of Everyday Things Book,
The Paradox of Technology,
Learned Helplessness,
Preventing Errors,
Seven Stages of Action,
Discoverability,
Feedback,
Conceptual models,
Affordances,
Signifiers,
Mappings,
Constraints,
Consistency.
