The handling of trans issues is just one example to illustrate the problem here. People on the left think trans rights are human rights while people on the right think a lot of trans issues should be open for discussion, legislation, persecution, etc. I think if we're being intellectually honest most would acknowledge that as a country we are far from consensus on many of the details here (bathrooms, girls sports, etc), and yet Twitter's rules and enforcement actions behaved as if the leftist view of transgender people is the only valid and permissible view.
The handling of January 6 and the banning of Trump is another example.
These things are Rorschach tests; people apply their biases and reach very different conclusions about what should be done. I don't claim to know the solution, I'm just trying to sketch out the problem with the way things were creating a climate where a big segment of the US felt unwelcome and resentful toward the platform.
This presents a problem for the platform, since you can't afford to alienate large double digit percents of the population if your mandate from shareholders is to grow mDAU by any means necessary. In that context, having some metrics tracking in place to measure the impact of algorithm changes on democrats and republicans to see whether impact is disproportionate is a completely rational thing to do.
I see your point about losing users potentially but I would argue that Twitter’s intense focus on the US (as shown by the democrat/republican metrics) and trying to placate everyone is actually a negative for their business. There’s billions of other internet users outside the US. Shifting focus to serve them instead of focussing intensely on trying to please both sides in the US (and failing) would probably deliver better value for their shareholders.
It can be if the thing they're asking for is perceived to be untrue and the person being asked is a big stickler for that sort of thing. If you'll excuse me using metaphors on this sensitive topic: if someone wants to be referred to as "His Majesty" but is not actually the king then while many nice people will indulge him[1], some who care a great deal about the "correct" usage of noble titles won't.
[1] And it'll work out well! https://en.m.wikipedia.org/wiki/Emperor_Norton
No, it is about what Twitter believes. That was what I was referring to with point 2 in my original comment. Not every customer complaint is valid. It is ok to hear a complaint and dismiss it without further investigation. Twitter doesn't have some obligation to get all of society to think its rules are fair.
It is fine for a company to tell some potential customers to "fuck off" as long as that company isn't discriminating against a protected class. Twitter isn't discriminating against a protected class here.
If Twitter thinks misgendering people is wrong, it is impossible to come to an agreement with a group that think properly gendering people is wrong without Twitter compromising its own morals. Twitter is allowed to stick to its own morals and tell the people who disagree to "fuck off".
Twitter has changed in that regard since Musk took over. You can pretty much say what you like on trans issues now, as long as it doesn't break other rules. Loads of gender critical feminists have had their accounts restored in the past few months - usually having been suspended for 'misgendering' or some such nonsense.
Would it surprise you to find out that this resentment is in fact, conveniently manufactured, politically useful outrage? Because it's simply not true on its face, and the only thing we need to know to understand this is to see that it took Trump launching a coup to be banned on the platform. He violated the TOS every day, and he was allowed to spread his message to his millions of followers by Twitter. You want to talk about unfairly elevating political opinions? Trump used the platform to violate citizens' first amendment rights, and we had to take him to court to get those rights back. Twitter didn't do shit to protect us from him.
But it's not just Trump. It's right wing political opinions writ large. Far and away from sinking right wing conservative voices, Twitter research found they actually amplify right wing voices in every one of their top 6 countries except Germany [1]. Yes, that includes the US.
Is your mind blown? Have you heard of this once? I bet all you've heard from Musk and right wing politicians is that Twitter is going hard on conservatives and deplatforming them. Blocking their messages. Being unfair to conservatives and right wing opinions.
Yet what has actually happened? Twitter was actually deferential to conservative voices! It boosted conservatives and right wing voices at the expense of liberals. How did this happen? This is conservative messaging 101: complain about bias loudly enough and the other side will go so far out of their way to seem unbiased, they will be biased in the other direction. Conservatives managed to complain so loud about Twitter being biased against them that you not only believe it, but reality is actually completely the opposite.
[1] https://www.theguardian.com/technology/2021/oct/22/twitter-a...
Likewise, if Twitter actioned people for saying "kill all men" or "all cops are bastards", this would be seen as having an obvious partisan impact.
Of course, the man is essentially a walking “old man yells at clouds” meme at this point, so I’m not sure you should take anything he says with any merit.
