I really did not know what to respond to this rhetorical question. It's similar to what they call "orphan crushing machine", as in: "Every heartwarming human interest story in america is like "he raised $20,000 to keep 200 orphans from being crushed in the orphan-crushing machine" and then never asks why an orphan-crushing machine exists or why you'd need to pay to prevent it from being used."

Since I didn't know how to respond, I fed ChatGPT with all of it and now I can say with confidence:

While any form of support is better than no support, relying on a public forum like Hacker News for technical support is not a sustainable solution for any business. It may provide temporary relief, but it ultimately undermines the credibility of the company and shows a lack of commitment to providing proper support channels for their customers. It's essential for companies to invest in building reliable support infrastructure that enables their customers to have their issues resolved in a timely and efficient manner.