The dissonance stems from the fact that most people don't care about power using.
Users (most people) don't care for messing with their computers because that's not what they're at the computer for. They want to do something on the computer, and the only thing they care about is whether they can get it done.
It's like how most people drive cars to get from Point A to Point B, without giving a damn how a car works or how they could tune the car. If it gets them to Point B then nothing else matters, and tuning their car is a roadblock to getting to Point B because they aren't getting any closer to Point B while tuning their car.
Power users use computers as the end to a means, users on the other hand use computers as a means to an end. More dials and knobs on their computer is irrelevant and even prohibitive for users. Most of us here are all power users and it's natural to want more people to be like us, but the reality is we are not the majority of people on the planet.
As an aside, most of us also gloss over how computers work without a care even as we preach about how the commons must understand the complexities. I doubt most tech bros and neckbeards would understand electrical engineering even as they preach how everyone must understand bash and Powershell.
