Which feeds the next point: the problem ultimately is shaping laws to protect business models rather than consumer rights. The only reason lawyers were able to threaten that client to remain silent was because the law in his jurisdiction was on my companies' side.
As an employee, when a big decision maker makes such a decision, uses the beacon of tech as an example, and has the law on his side, what do you do? Majority of people can't just up and quit. And even if they do, odds are extraordinarily high that the next job will present the same enshittification.
So no, I disagree that is the "willing employees" causing everything to go to shit but the corporate and governing leadership that have worked together to enshrine the protection of predatory business models over consumer rights, which itself is rooted in the Greed is Good dogma that's ruled since 1980