> Advocating for consumer welfare or improving the industry reputation falls completely flat. They don’t believe it’s what the market wants. Or they just bluster, or look annoyed and make sure that person’s manager fixes the meeting invites.
Everybody wants to think of themselves as a good guy which means sometimes they have to come up with insane and unconvincing excuses to justify their evils. They are bound to feel uncomfortable when someone tells them the truth by advocating for the customer. They can still take the money by screwing over other people, but it means they can't do it while pretending that it doesn't make them assholes.