I bet there's lots of people who do care, I think it's usually the structure of an organization that stops problems from getting solved and not the moral failing of any individual. It's entirely possible that literally everyone involved wants to get it fixed, there's a ticket with 100 comments below it detailing how the fix will be implemented, but everytime it makes it into the sprint it gets kicked out and quarter or two because something mission critical always comes up.
Yes, that's very plausible that things could play out that way. But when the stakes are this high, and in an organization as highly staffed as Google, that's pure negligence. Someone designed these emails I'm getting, and designed the workflow.
