If we take the legal definition of malice then it might. I like this definition of malice[1]:

> malice is a condition of the mind which shows a heart regardless of social duty and fatally bent on mischief, the existence of which is inferred from acts committed or words spoken.

Negligence and recklessness are often considered acts of malice, especially when stemming from wilful blindness.

The mischief here is the problem with the account, we (those commenting on this page) have no confidence in Microsoft to improve it (they are fatally bent), as they clearly don't consider it a social duty and are surely wilfully blind to it. Does anyone here think they want to know, let alone care?

[1] https://thelawdictionary.org/malice/

For every policy and priority there is one or more humans somewhere who decided them. They aren't sourceless and ineffectable natural phenomenon like the weather. A person somewhere knowingly decided them, and continued to do so in the face of plenty of argument. It doesn't require Ming the Merciless mustaches, it only requires normal differences in priorities.

One wonders why one would pretend not to know this.