I stopped following this scene around 2018-2019; basically right after G2/Fnatic started to be some of the most dominant teams, even compared to the best Korean teams (that's not why, just around that time).

It's disappointing -- but not surprising -- to hear all this, especially that it even affects the Challenger-level games. This does sound like the kind of issues they would have no idea how to deal with. Not that they don't care exactly but that they can't figure out how to handle it.