This whole conversation is very worrying in particular, can they really be that stupid and un-interested?
So that leaves you in a dilemma, users like using PayPal because it's quick and easy so from a company point of view, you have to offer it as a payment option. It's a massive catch 22.
We saw conversions go literally up 50% when we introduced PayPal as an option for payment on one site so it's really hard to make a stand against it.
Either way around this is pretty much a perfect example of awful customer service.
This is not about PayPal, this is about people that can't be nice to each other, can't help nor will try to, that can't answer a phone call without provoking an argue for no reason at all.
I see some of that kind of manners here at HN too. This makes me really sad.
This is still ridiculous on Paypal's part, though. Good customer service isn't all about friendliness and nice words like "thanks for calling". People would appreciate it far more if Paypal omitted the pleasantries and just solved their problems.
Seemed all perfectly reasonable.
Anecdotal evidence is anecdotal.
PayPal can be harsh, I get that, but I also understand that:
1. They have 100 million active accounts which leaves even a small number of bad experiences turning into floods on the internet.
2. Being able to prevent fraud is 95% of the game in this business.
3. More than half of those bad experiences are downright un-true (leave out parts of story) and involve some type of shady operations by the user.
After a month and a half of fighting on the phone with people who can't comprehend basic logic, getting an affidavit notarized, AND submitting photo evidence of the switch: I was only awarded 80% of the original amount.
The buyer was allowed to continue using eBay and PayPal to scam people, and I got negative feedback.
From this experience and the countless others posted to blogs every day, it's astonishing people still use the service.
Boycott PayPal!
Truth is: PayPal is too big to care about the little guy.
If you're a developer, you don't really want to use their front line Customer Service.
It also helps to have an account manager but how you get one is a mystery. They called us up one day and said, Hi! I'm your new account manager.
https://www.x.com/developers/paypal/forums/paypal-developers...
When they finally answered, this was their response:
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Sorry for the delay. The reason why you are getting this error is because your PayPal account is not setup to use MassPay API. MassPay API is currently not available on accounts by default. You will need to contact customer support at the numbers below and request for your account to be reviewed and approved to use MassPay API. Thanks. US/CA: 1-888-221-1161 UK: 08707 307 191 Australia: 1-800-073-263 Germany: 0180 500 66 27 Other: 1-402-935-2080
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I called and got no useful help (my experience was like that of the OP).
Stop using paypal, regardless of how good the features are.
there is a "sign up" button on the bottom. i don't know how it can be claimed that is invite-only. maybe in the UK?
