My gf has one damaged ear, so she finds it helpful for her actual hearing issue. I just find text easier to understand than speech. I've been annoying my family with subtitles for decades lol
I've also always thought people are turning the tv up way too loud, and if they can't hear good enough for tv they should just turn on subtitles instead of making the whole house loud. Idk if sound quality is actually worse now, or if people have finally learned some shame about blasting their audio at everyone around them.