Ask HN: How are vendor SLAs monitored in your organization?

2 pointsanttiai3y ago2 comments

How do you monitor that your SaaS/cloud vendors meet the agreed service level? How does the process to file a request for compensation look like?

2 comments

sasakrsmanovic23y ago

I am both in vendor position, and client position.

Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive.

pseufaux3y ago

This. In general SLAs function as a tool to hold vendors accountable, so there is no need to keep track day to day as long as the history can be audited.

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