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0 pointsSilverBirch3y ago0 comments

Back to the original comment:

>If they took off the minimum commitment it would open this up to a lot more people.

That's literally the point. They don't want a lot more people, if you price something such that anyone can pick it up and try it you're going to have to put a lot of effort into support and fielding queries from these small customers and some businesses just aren't interested in that. Yeah, maybe it turns out that one of those thousands of small customers turns into a unicorn, but there are plenty of businesses that just don't care. They don't want the fuss. They want extremely large customers who they can sign large support and development contracts with.

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AlotOfReading3y ago

That exists, but I don't think it's the whole story in this case.

Wolfram (both the man and the company) simply doesn't appreciate the value of user-contributions and decentralized communities of practitioners. They've published blog statements defending their model [0] and explaining how everyone who wants anything different is actually misunderstanding their value prop [1].

Wolfram also makes no meaningful attempts at cultivating any sort of internal desire to use their products. I'm pretty sure we'd have to pry Matlab from the cold, dead hands of our controls people. We terminated our (~6 figure?) Wolfram contact because less than a dozen people used the products, Wolfram support was non-existent, and IT put their foot down on maintaining the license server.

[0] https://blog.wolfram.com/2019/04/02/why-wolfram-tech-isnt-op...

[1] https://blog.wolfram.com/2021/11/30/six-reasons-why-the-wolf...