Yeah it is, they are more big brother than Microsoft is. What's even worse, it happened in 2016 or 2017 (from memory) and had made quite a big splash in IT. They basically had an issue with a load balancer or manifest server not being properly updated, and it caused their network fast fail code to not bug out correctly which hung all launched applications in that particular region.

If you go searching for it now, they've completely wiped it from the web. Went looking for the article and its gone now.