When you introduce elements of risk outside of Stripe's control it can affect how our support team is able to respond. We respect that users will use any channels they are active on to challenge decisions. I'm actively looking into OP's issue and will be in contact with them until it's resolved.

We could opt not to respond to issues on Hacker News on New Year's Eve—but we do. That's what supporting each and every one of our users looks like in practice.

Nothing has changed from what I wrote on: https://news.ycombinator.com/item?id=34037757.