If your option is either lose $400,000 or pay for a lawyer - you're of course right that you want to get a lawyer.
OP said:
> Honestly that's the next step. Hoping to not have to involve lawyers.
My understanding is that OP was hoping to communicate with support and get access to their accounts without paying for a lawyer - as that would be preferable with a cost of ~0$
All three of us appear to agree - If that doesn't work definitely time for a lawyer