I basically made all midnight-shift administrators redundant (including myself), as their job could be completely automated as long as someone on the floor could put the tickets into a slot. In the morning, the 'actual' administrator(s) would batch-scan these documents which then got picked up by a script I wrote. It categorized all the tickets and sent out the necessary emails depending on which what where when, saving the result to files to be used in reporting (normally written by hand).

They didn't like this, and refused to use it. I tried to explain that the entire office side of the company was filled with this type of low hanging fruit, but they wouldn't hear it.

Company eventually folded due to lack of solvency. When I asked the CEO why this was considering the large amount of paying customers we had, he stated 'rising employee costs'. The headcount of people working on the ground had stayed the same during this entire process, new hires were exclusively doing admin work.