I would be willing to place a wager it's similar at freight, on the subject of time off: no guaranteed holidays. My commuter rail runs 24-7, the only way an employee gets the holiday off is if it falls on their regular day off.

At my railroad a lot of the workers did not have the resources to go to college or get a job with better conditions. So, while morale is low, some take the view "it could be worse." I'm sure you get a lot of that there, too.